Thursday, December 6, 2007

RELATIONSHIPS - The 5 C's of Customer Care

Customer Care

According to Janelle Barlow of Time Manager International, USA you can instil empathy among service staff by practicing the "5 C's of Intimacy Theory".

  1. Communication: It involves proactive questioning and the ability to repeat information accurately.
  2. Caring: It means valuing the customer for who he is and not who you would like the person to be.
  3. Commitment: It means you take the responsibility to be reliable and committed to customers.
  4. Comfort: Go all the way to help customers and also provide supportive comments.
  5. Conflict Resolution: Create trust in the relationships so that conflicts can be resolved easily.


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