Thursday, December 6, 2007

RELATIONSHIPS - The 5 C's of Customer Care

Customer Care
Customer Service

According to Janelle Barlow of Time Manager International, USA you can instil empathy among service staff by practicing the "5 C's of Intimacy Theory".

  1. Communication: It involves proactive questioning and the ability to repeat information accurately.
  2. Caring: It means valuing the customer for who he is and not who you would like the person to be.
  3. Commitment: It means you take the responsibility to be reliable and committed to customers.
  4. Comfort: Go all the way to help customers and also provide supportive comments.
  5. Conflict Resolution: Create trust in the relationships so that conflicts can be resolved easily.


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