How do you take care of your customers? The most important things are excellent service and quality products. However, when you treat your customers with a big H.E.A.R.T you bring customer service to the next level:
Humanity: Be kind to your customers. Don’t let them wait for their turn too long. Special care and attention should be given to elderly and handicapped people. Touch their hearts by treating them with kindness.
Enthusiasm: The energy generated by your enthusiasm will make a difference between mediocre service with an excellent one. You are happy to do what you can to cater to the needs of the customers rather than just to do the bare minimum and get rid of them.
Appreciation: Learn to appreciate your customers more than anything else. They are the life and soul of your business without which you cannot survive. Be grateful to the support and loyalty have given to you by your customers. The more you treasure your customers, the more you will care about them.
Respect: It is only the right thing to treat others with respect. It is even more so with your customers. You treat others the way you like to be treated. Acknowledge their presence, talk to them, and find out what you can do for them sincerely.
Trust: Trust can only be earned. The way to get it is to offer consistent service with better and improved products. Promise less and deliver more.
Customer care is more than products and services; make them feel good by serving them with all your H.E.A.R.T.
No comments:
Post a Comment