Effective Communication

Communication

“WISE MEN TALK BECAUSE THEY HAVE SOMETHING TO SAY; FOOLS, BECAUSE THEY HAVE TO SAY SOMETHING” ~ PLATO

Communication is not just about talking. It is two-way traffic involving expressing yourself and listening to others. It is a dialogue and not a monologue. However, communication is more than just a verbal exchange of words but in written form as well. Even if you are silent your facial expression and body language are able to reveal your feelings vividly. The point is to express yourself clearly and precisely and listen carefully to understand others fully


Verbal communication

Speaking

• Speak slowly
• Say loud enough to be heard
• Express Clearly
• Be precise
• Use short and simple sentences
• Go straight to the point without beating around the bush
• Repeat complicated or highly technical ideas
• Get feedback on the spot to confirm listeners understand your message


Listening

• Be attentive, there is a difference between hearing and listening
• Maintain eye contact
• Repeat the speaker’s words to make sure you understand the message fully
• Listen patiently
• Active listening by nodding your head or gesture your speaker to continue
• Display an appropriate posture and an approachable stance such as arms relaxed at your sides. Arms crossed and shoulders hunched suggest disinterest in conversation or unwillingness to communicate.


Written communication

Outgoing

• Know the purpose of writing and write what you want to say
• Use the right format such as an email, a memo, a formal letter or a report.
• Write the way you talk
• Using simple words in short paragraphs
• Write just enough to put the message across
• Use bullet points
• Edit, proofread and check to spell
• Follow up

Incoming

• Read carefully to understand fully before taking action
• Seek clarification whenever necessary
• Respond promptly as requested

Success in communication means to peak or write to be understood and listen or read to understand.